Frequently asked questions

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  • We will email an invoice when the goods are ready to despatch. Please refer to payment terms here →

  • All items are posted to the school/pre-school address. We do not deal direct with parents.
    Delivery/handling costs are £9.00 inc VAT for each order or part order, regardless of order size or value.

  • If artwork is received after your closing date, simply send it in with a note of where it's come from and we'll try and add it to the main order. If we've already printed and despatched the main order, then latecomers will be subject to the delivery/handling charge. regardless of size or value of order.

    Please note that while we are happy to sort out late orders through the school, we are unable to deal direct with parents.

  • No - we work from what's written on the templates so as long as they're filled in correctly, we don't need a spreadsheet. We do not refer to spreadsheets - we process orders from the built-in order forms so it is very important that they are correctly filled in.

  • Nothing - they're available to download free of charge.

  • We will email an invoice when the goods are ready to despatch. Please refer to payment terms here →